UK Instruction Click image to enter

Europe Instruction Click image to enter

Worldwide Instruction Click image to enter

Making a purchase
Decide on the items you wish to purchase and click on the 'Buy Now' button. If you wish to amend the quantity you can do so by clicking on the 'View Basket' button, amend the quantity requried then update page. Return to the previous page by closing the box. You can review your order at any time and amend the quantities to suit.

Payment
When you have completed your ordering click the 'View Basket' button which will take you to the page with your order on it.
You can at this stage alter any quantities or delete any items you no longer require.

All payments are accepted only through PayPal.
PLEASE NOTE: YOU DO NOT NEED A PAYPAL ACCOUNT TO PURCHASE THROUGH PAYPAL. JUST FOLLOW THE INSTRUCTIONS AT THE CHECKOUT.

If you are from the UK and would prefer to pay by cheque or postal order, please email for confirmation and instructions before ordering.

When you are satisfied with your order click on the PayPal 'Pay Now' button which will take you to the PayPal login page. Login using your password and follow the instructions on the screen.

Please make sure that the address on your PayPal account details is the address you would like your order to be sent to and also make sure there is an email address where you can be contacted. If either of these are incorrect please put the correct information in the comments box or email separately at sales@fibreinform.com

Shipping and handling
Please make sure you add your postage before confirming your order.

Delivery
We aim to dispatch your order between 1 - 3 working days. Orders shipped outside the UK will be sent airmail but can take up to 7 days to be delivered. If you are working to a deadline please email beforehand to make sure we have the items in stock and they will reach you in time.

For customers in the UK, delivery will invariably take longer if paying by cheque/postal order.

You will receive an email when your order has been dispatched so you can anticipate delivery.

Guarantee
We guarantee your satisfaction. If you are not completely satisfied please email first before returning goods. We will upon receipt of goods make a refund in full. Return postage costs however are at the expense of the customer. All goods returned must be in an unused/undamaged condition.


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